Shipping

Where do you deliver?
We are mainly sending orders to anywhere in Malaysia, Singapore and Hong Kong, Indonesia, Taiwan only. We do not deliver to P.O. Box address. 
Shipping to other international addresses can be arranged upon request. Please contact us at hello@foodartstore.com or WhatsApp us at +65 90037720 for more details.

How much is the delivery fee?

 Shipping Area Shipping Rate Estimated Delivery Durations
Peninsula Malaysia RM5, free delivery for purchase above RM150
3 - 5 working day(s)
East Malaysia RM8, free delivery for purchase above RM200 6 - 8 working day(s)
Singapore

Based on total weight of the parcel.  Free delivery for purchase above SGD200

Less than 1kg SGD3

Less than 2kg SGD4

Less than 3kg SGD5

Less than 4kg SGD6

Less than 5kg SGD6

You may try to add item to cart and checkout to check the shipping rate before placing an order.
5 - 7 working day(s)
Hong Kong

Based on total weight of the parcel. Free delivery for purchase above HKD1300

Less than 1kg HKD20

Less than 2kg HKD26

Less than 3kg HKD31

Less than 4kg HKD37

Less than 5kg HKD37

You may try to add item to cart and checkout to check the shipping rate before placing an order.
4 - 5 working day(s)
Indonesia Based on total weight of the parcel. Free delivery for purchase above Rp2500000

Less than 1kg Rp43000

Less than 2kg Rp53000

Less than 3kg Rp64000

Less than 4kg Rp74000

Less than 5kg Rp74000

You may try to add item to cart and checkout to check the shipping rate before placing an order.		 7 - 11 working day(s)
Taiwan
Based on total weight of the parcel. Free delivery for purchase above TWD5000

Less than 1kg TWD62

Less than 2kg TWD83

Less than 3kg TWD103

Less than 4kg TWD125

Less than 5kg TWD125

You may try to add item to cart and checkout to check the shipping rate before placing an order.
7 - 11 working day(s)
Thailand
Based on total weight of the parcel. Free delivery for purchase above THB5800

Less than 1kg THB100

Less than 2kg THB125

Less than 3kg THB150

Less than 4kg THB170

Less than 5kg 
THB170

You may try to add item to cart and checkout to check the shipping rate before placing an order.
7 - 10 working day(s)


How long does it takes for delivery?
We will process and ship out your order within 3 business days once payment is completed. Customer may use the tracking information given via email to check the precise delivery day. 
Please keep in mind that there might be delays during peak season (i.e. public holiday, festive season, sales season, etc).

Also due to global covid-19 outbreak, there might be a delays in delivery timing. 

Can I choose a specific time and date for delivery?
All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery. 
However, you can check your shipment status using the tracking information provided via email once your order is fulfilled. 
 
How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment. 
 
I missed the delivery, what should I do now?
If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. Customer can communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.
 
Do you provide self-collection service?
Yes, you can choose to self-collection at our shop.
FOOD ART STORE, SUBANG JAYA
7, Jalan USJ 19/4, 47630 Subang Jaya, Selangor Malaysia
Operating Hour:
Monday - Friday : 9am - 6pm
Saturday : 9am - 2pm
Tel / WhatsApp: +65 9003 7720
Email: hello@foodartstore.com
WONDERLIV - FOOD ART PENANG
164 Lebuh Pantai (Beach Street), George Town, 10300 Pulau Pinang, Malaysia
Shop:
Monday - Sunday : 8am - 5pm
*Close on Thursday*
Tel: +6012 299 1968
Email: hello@foodartstore.com
 
The item was damaged during shipment, can you replace it?
We are not responsible for any damages done during shipment. However, we will help on your process for refund claims with the courier in charge. Depending on the respected courier company, refund may or may not occur.