Where do you deliver?
We are mainly sending orders to anywhere in Malaysia, Singapore and Hong Kong. We do not deliver to P.O. Box address. 
Shipping to other international addresses can be arranged upon request. Please contact us at hello@foodartstore.com or WhatsApp us at +65 90037720 for more details.

How much is the delivery fee?

 Shipping Area Shipping Rate Estimated Delivery Durations
Peninsula Malaysia RM5, free delivery for purchase above RM100
3 - 5 working day(s)
East Malaysia RM10, free delivery for purchase above RM150 6 - 7 working day(s)
Singapore

Based on total weight of the parcel.  Free delivery for purchase above RM600/SGD200

Less than 1kg SGD3

Less than 2kg SGD4

Less than 3kg SGD5

Less than 4kg SGD6

Less than 5kg SGD6

You may try to add item to cart and checkout to check the shipping rate before placing an order.
6 - 7 working day(s)
Hong Kong

Based on total weight of the parcel. Free delivery for purchase above RM800/HKD1501

Less than 1kg HKD23

Less than 2kg HKD28

Less than 3kg HKD34

Less than 4kg HKD39

Less than 5kg HKD39

You may try to add item to cart and checkout to check the shipping rate before placing an order.
6 - 10 working day(s)
Taiwan

Based on total weight of the parcel. Free delivery for purchase above RM800/TWD5340

Less than 1kg TWD80

Less than 2kg TWD100

Less than 3kg TWD120

Less than 4kg TWD140

Less than 5kg TWD140

You may try to add item to cart and checkout to check the shipping rate before placing an order.
7 - 9 working day(s)


How long does it takes for delivery?
We will process and ship out your order within 2 business days once payment is completed. Customer may use the tracking information given via email to check the precise delivery day. 
Please keep in mind that there might be delays during peak season (i.e. public holiday, festive season, sales season, etc).

Also due to global covid-19 outbreak and the Movement Control Order (MCO) in Malaysia, there might be a delays in delivery timing. 

Can I choose a specific time and date for delivery?
All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery. 
However, you can check your shipment status using the tracking information provided via email once your order is fulfilled. 
 
How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment. 
 
I missed the delivery, what should I do now?
If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. Customer can communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.
 
Do you provide self-collection service?
Yes, you can choose to self-collection at our shop.
Food Art Store Subang
54-3, Jalan USJ 9/5P, 47620 UEP Subang Jaya, Selangor, Malaysia.
Operating Hour:
Monday - Friday : 9am - 6pm
Saturday : 9.30am - 2pm
Wonderliv Food Art Penang (Close at the moment)
203, Lebuh Pantai (Beach Street), George Town, 10200 Pulau Pinang, Malaysia
Operating Hour:
Monday - Sunday: 9am- 6pm
 
The item was damaged during shipment, can you replace it?
We are not responsible for any damages done during shipment. However, we will help on your process for refund claims with the courier in charge. Depending on the respected courier company, refund may or may not occur. 

You have successfully subscribed!
This email has been registered
×
Welcome Newcomer