Shipping

Where do you deliver?

We are mainly sending orders to anywhere in Malaysia, Singapore, Hong Kong, Indonesia, Taiwan, and Thailand only. We do not deliver to P.O. Box address. 
Shipping to other international addresses can be arranged upon request. Please contact us at hello@foodartstore.com or WhatsApp us at +65 90037720 for more details.

How much is the delivery fee?

Shipping Area	Shipping Rate	Estimated Delivery Durations
West Malaysia	RM5, free delivery for purchase above RM150	3 - 5 working day(s)
East Malaysia	RM8, free delivery for purchase above RM200	6 - 8 working day(s)
Singapore	Based on total weight of the parcel.  Free delivery for purchase above SGD200 Less than 1kg SGD3 Less than 2kg SGD4 Less than 3kg SGD5 Less than 4kg SGD6 Less than 5kg SGD6 You may try to add item to cart and checkout to check the shipping rate before placing an order.	5 - 7 working day(s)
Hong Kong	Based on total weight of the parcel. Free delivery for purchase above HKD700 Less than 1kg HKD20 Less than 2kg HKD26 Less than 3kg HKD31 Less than 4kg HKD37 Less than 5kg HKD37 You may try to add item to cart and checkout to check the shipping rate before placing an order.	4 - 5 working day(s)
Indonesia	Based on total weight of the parcel. Free delivery for purchase above Rp2500000 Less than 1kg Rp43000 Less than 2kg Rp53000 Less than 3kg Rp64000 Less than 4kg Rp74000 Less than 5kg Rp74000 You may try to add item to cart and checkout to check the shipping rate before placing an order.	7 - 11 working day(s)
Taiwan	Based on total weight of the parcel. Free delivery for purchase above TWD5000 Less than 1kg TWD62 Less than 2kg TWD83 Less than 3kg TWD103 Less than 4kg TWD125 Less than 5kg TWD125 You may try to add item to cart and checkout to check the shipping rate before placing an order.	7 - 11 working day(s)
Thailand	Based on total weight of the parcel. Free delivery for purchase above THB5800 Less than 1kg THB100 Less than 2kg THB125 Less than 3kg THB150 Less than 4kg THB170 Less than 5kg  THB170 You may try to add item to cart and checkout to check the shipping rate before placing an order.	7 - 10 working day(s)

How long does it takes for delivery?
We will process and ship out your order within 3 business days once payment is completed. Customer may use the tracking information given via email to check the precise delivery day. 
Please keep in mind that there might be delays during peak season (i.e. public holiday, festive season, sales season, etc).

Can I choose a specific time and date for delivery?
All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery. 
However, you can check your shipment status using the tracking information provided via email once your order is fulfilled. 
 
How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment. 
 
I missed the delivery, what should I do now?
If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. Customer can communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.
 
Do you provide self-collection service?
Yes, you can choose to self-collection at our shop.
FOOD ART STORE, SUBANG JAYA
7, Jalan USJ 19/4, 47630 Subang Jaya, Selangor Malaysia
Operating Hour:
Monday - Friday : 9am - 6pm
Saturday : 9am - 2pm
Tel / WhatsApp: +65 9003 7720
Email: hello@foodartstore.com
WONDERLIV - FOOD ART PENANG
164 Lebuh Pantai (Beach Street), George Town, 10300 Pulau Pinang, Malaysia
Shop:
Monday - Sunday : 8am - 5pm
*Close on Thursday*
Tel: +6012 299 1968
Email: hello@foodartstore.com
 
The item was damaged during shipment, can you replace it?
We are not responsible for any damages done during shipment. However, we will help on your process for refund claims with the courier in charge. Depending on the respected courier company, refund may or may not occur.